要成功恢復亞馬遜銷售權,全靠這封申訴郵件樣本了!


在寫亞馬遜申訴信時常會碰到一個問題:明明就寫得文情並茂為什麼沒有效果或遲遲沒有回應呢?請參考:

 

亞馬遜銷售權限被移除,教你如何拿回帳號

銷售權被鎖怎麼辦?教你第一次寫申訴信就上手

 

在之前的文章都有提到一個重點:寫的時後要有計劃和有系統的去表達,才能獲得更多的效果。在語言上認知的差異很容易將想表達的語意搞混,所以一定要言簡意賅,畫蛇添足的多餘敘述只會造成反效果,以下是對於過於冗長的亞馬遜信件內容所提出的更改要點

 

        • 提出的改善計畫要具體可行

 

Create a plan that sounds like it could possibly be real. Yours sounds like your just spewing a lot of excessive checks and balances to appease Amazon. No one would ever do what you are suggesting so create a plan that sounds reasonable.

 

        •  確定自身並沒有違反到規則

 

As mentioned above, listing an item as new on a page that states item is “Reconditioned” is in itself a violation. You have basically been listing refurbished items as new. Also, the listing itself is in violation as you cannot include the condition of the item within the title of a listing. So listing items as new under these refurbished or reconditioned listings was a double violation. ( Violation 已經很慘了,還 double?)

 

        •  語氣要堅定才能顯示專業

 

Being uncertain just sounds like you’re not a professional, remove anything that says if you’re not sure or if you don’t know anything about the product.

 

以下是 恢復銷售權 樣本參考

 

Dear Seller Performance,

Thank you for granting me this opportunity to correct my listing and grading methods. I examined every Return, Seller Defect, Negative Feedback, and Amazon Warning. I reviewed every procedure in my Company and designed precise controls to eliminate Compliance issues and buyer complaints.

 

My 2015 Return Rate is down 400% from 2014(請依照您的狀況寫,把您過去在亞馬遜的好表現、想到的優點,全都寫出來!)

 

• I have zero A-Z Claims, no unresolved Buyer Complaints, no pending returns

• I have maintained a higher than average Feedback Score

• I provide < 2 hour Customer Response Time

• 100% on time Shipments and 99.75% on time Delivery

• I have never relisted to any Blocked or Restricted ASIN

• I promptly addressed all concerns, complaints, and questions

• I am courteous and professional with all Buyers at all times

 

I clearly understand why you took this action against me. I see where I have been causing Amazon real hassles and creating buyer dissatisfaction. If you will be gracious and allow me another chance to prove myself I am confident you will not have to correct me about these issues again.

 

Humbly yours,

 

(BQool 比酷爾編譯)

 

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